Hello rolling trays connoisseurs. Good news - MyRollingTray is now under new management, which is bringing some much needed improvements to our products and services. We, the new team, have reviewed your feedback and have addressed some of the most common complaints and concerns to make this the best custom rolling tray service in the world.
Improvement #1: Production Time
In the past some orders have taken more than a couple months to get produced. This is in part because almost every order we get is made on demand and sometimes with the COVID era supply chain issues, shipments get delayed. We're working hard to bring our turnaround time on orders way down to less than half the old time. Now you can expect your custom personalized made-to-order rolling trays to ship out in just 2-3 weeks.
Improvement #2: Print Image Accuracy
Some past customers had pointed out that their trays were cropped a bit differently than they expected, often zooming in the image much more than they had seen in the image cropping and positioning feature here on the website. We now are working with new software tools that have allowed us to remedy this issue and get the accuracy MUCH better and print very close to what you see on screen.
Improvement #3: Message Response Time
Some reviews made it clear that customer service emails did not get responded to quickly enough. We know that our customers are the life blood of our business, and we have committed to improving this issue. When you contact us for support or questions on your order, you can expect a timely, prefessional response now every time.
Welcome to MyRollingTray 2.0
We look at this change of management to be a big opportunity to improve MyRollingTray to be the best that it can be. We hope that you will find these improvements to address the exact issues you may have had in the past, and we invite you to give our service a try now that these improvements have been made.
If you've had a bad experience in the past with the previous management, please reach out to us directly and we'll see what we can do to make it right.
We'll be continuing to make more improvements to the website and the overall products and services as we go along, too, so check back from time to time to see how we're doing, and please let us know if you have any feedback.
Thanks and enjoy rolling up in style with the new MyRollingTray!