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FAQ – My Rolling Tray

How Long Does It Take?

The processing and production times for our custom products vary based on the product you selected, please see below:

Processing / Production Times:

  • Custom Classic Rolling Trays: 2-4 weeks  
  • Custom LED Rolling Trays: 2-8 business days
  • Custom Glass Ashtrays: 2-5 business days

(Note:  The date you placed your order counts as day zero/0.)

* Processing times may vary depending on any issues with your design / graphics, or our current order volume.

 

I received part of my order, where is the rest?

Processing times for Custom Products vary based on product.  Some items may ship separately. 

For example, if you order a Custom Rolling Tray and a Custom Ashtray, the ashtray will be shipped separately since the processing time is faster.  Once your custom tray is ready, it will be shipped to you separately.  You will receive an email the tracking information once the remainder of your order ships

 

How Long Does Shipping Take?

Shipping time is separate from production time.  Once your order is produced and ready to ship, you will receive an email with the tracking# for the order.  

Please see our Shipping Policy for shipping times

 

How Do I Track my Package?

Once your order is ready to ship, you will receive an email with the tracking# for the order.  You can use the tracking# provided to track your order.

 

I need to update/change my existing order - how do I do that?

Once your custom order has been produced/printed, we are unable to make changes to the order. 

Please contact us as soon as possible before your order has been sent to production to request your changes, you can do so by  Contacting Us

 

Do you offer wholesale rolling trays?

Yes, My Rolling Tray offers wholesale rolling trays.  You can find more information on Wholesale Rolling Tray

 

What Is Your Return Policy?

Please see our Refund Policy  for more information.

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